Privacy Policy
Effective Date: November 3, 2025
Last Updated: November 3, 2025
KareAid (“we”, “our”, or “us”) is committed to protecting your privacy and safeguarding your personal and health-related information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website [www.kareaid.com] and use our mobile massage and stretch services.
- Information We Collect
We may collect the following types of information:
- Personal Information
- Name, email address, phone number, your home address or the address where our services are to be provided
- Billing and payment details
- Appointment history and preferences
- Health Information (Protected Health Information or PHI)
- Health conditions, treatment notes that we should be aware of, and wellness goals
- Information shared during booking sessions or consultations
- Any other data considered PHI under HIPAA
- Usage Data
- IP address, browser type, device information
- Pages visited, time spent on site, referral URLs
- HIPAA Compliance
We comply with the Health Insurance Portability and Accountability Act (HIPAA) and take appropriate measures to protect your Protected Health Information (PHI). This includes:
- Limiting access to PHI to authorized personnel only
- Using secure platforms for storing and transmitting health data
- Training staff on HIPAA policies and procedures
- Signing Business Associate Agreements (BAAs) with third-party vendors who handle PHI, as needed
We will only use or disclose PHI for purposes of treatment, payment, or healthcare operations, or as otherwise permitted or required by law.
- How We Use Your Information
We use your information to:
- Schedule and manage appointments
- Provide personalized massage and stretch services
- Process payments and send confirmations
- Improve our website and services
- Communicate with you about promotions, updates, or service changes
- Comply with legal and regulatory obligations
- Sharing Your Information
We do not sell your personal or health information. We may share your data with:
- Licensed therapists and wellness professionals providing your care
- Trusted third-party service providers (e.g., payment processors, booking platforms)
- Legal authorities when required by law
- Business associates under HIPAA-compliant agreements
- Data Security
We implement administrative, physical, and technical safeguards to protect your personal and health information. These include:
- Secure servers and encrypted communications
- Role-based access controls
- Regular audits and updates to security protocols
However, no method of transmission over the internet is 100% secure.
- Your Rights Under HIPAA
You have the right to:
- Access and request copies of your health information
- Request corrections to your health records
- Receive an accounting of disclosures
- Request restrictions on certain uses or disclosures
- File a complaint with us or with the U.S. Department of Health and Human Services
To exercise these rights, contact us at info@kareaid.com.
- Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings.
- Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
- Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
- Contact Us
If you have any questions or concerns about this Privacy Policy or your rights under HIPAA, please contact us at:
KareAid, LLC
201 International Circle, Suite 230
Hunt Valley, MD 21030
info@kareaid.com
410-864- 0228